Refund policy

Return & Refund Policy

At Panchabhuti, customer satisfaction matters to us. Please read our return and refund terms below.

Eligibility for returns
Since Stonoz Syrup is a consumable Ayurvedic product, we can only accept returns in the following cases:

• The product received is damaged, leaking, or tampered with at the time of delivery

• The product is expired or close to expiry (less than [X months] shelf life remaining) at the time of delivery

• You received the wrong product

We're unable to accept returns for:

• Opened or used bottles, for hygiene and safety reasons

• Change of mind after the seal has been broken

• Products without original packaging, invoice, or seal intact

How to request a return
Contact us within 48 hours of delivery at panchabhutiofficial@gmail.com or 70282 52384, with your order ID and photos/video of the issue (damaged package, tampered seal, wrong item, etc.).

Replacement, not refund, is our default resolution
For eligible cases (damaged, tampered, wrong product, or near-expiry), we will send a free replacement bottle. Refunds are issued only where a replacement isn't possible — processed to your original payment method within 7-10 business days of approval.

Non-returnable due to health and safety
As Stonoz Syrup is an ingestible Ayurvedic proprietary medicine, we cannot accept a bottle back once opened, part-used, or with a broken seal — this is standard practice for all consumable health products and protects both you and future customers.

For any questions about a specific order, reach out to panchabhutiofficial@gmail.com or 70282 52384.